Visitors Information
Visiting Hours
24 Hours available
Patients Responsibilities
Provide Accurate Information
- Share complete and accurate details about your medical history, including previous treatments, allergies, and ongoing medications.
- Inform healthcare providers about any changes in your health or symptoms during the course of treatment.
Follow Treatment Plans
- Adhere to the prescribed treatment plan, including medication schedules and follow-up visits.
- Cooperate with doctors, nurses, and hospital staff during diagnostic and therapeutic procedures.
Respect Hospital Rules
- Comply with hospital policies, including visiting hours, smoking regulations, and safety protocols.
- Avoid misuse of hospital property and maintain cleanliness in hospital premises
Maintain Ethical Conduct
- Treat healthcare providers and staff with respect and courtesy.
- Ensure respectful behavior towards other patients and their families to maintain a peaceful hospital environment.
Financial Accountability
- Be transparent about your financial situation when discussing treatment costs.
- Settle hospital bills promptly and understand the costs associated with your treatment.
Provide Consent
- Read and understand consent forms for procedures or treatments before signing them.
- Ask questions if you are unsure about any aspect of the treatment or consent form.
Avoid Self-Medication
- Refrain from self-medicating or altering the treatment plan without consulting your doctor.
Communicate Preferences
- Clearly express your expectations, concerns, or preferences regarding treatment.
- Discuss alternative treatments or seek a second opinion responsibly.
Be Punctual
- Arrive on time for scheduled appointments and inform the hospital in case of delays or cancellations.
Support Emergency Care
- Be patient and understanding during emergencies when hospital resources may be stretched to prioritize critical cases.
Promote Safety
- Inform the hospital staff immediately about any unsafe conditions or concerns.
- Comply with infection control measures, such as using hand sanitizers and wearing masks if required.
Respect Confidentiality
- Respect the confidentiality of other patients and avoid intruding on their privacy.
By adhering to these responsibilities, patients contribute to a collaborative and efficient healthcare system, enabling better outcomes and a more harmonious experience for everyone involved.
Patients Rights
Right to Respectful Care
Every patient has the right to be treated with respect, dignity, and compassion, irrespective of gender, religion, caste, nationality, or economic status.
Right to Information
- Patients are entitled to accurate, transparent, and comprehensive information about their diagnosis, treatment options, costs, and potential risks in a language they understand.
Right to Informed Consent
- Patients have the right to make informed decisions regarding their medical care. No procedure, surgery, or treatment can be carried out without their explicit consent.
Right to Privacy and Confidentiality
Personal health information must remain confidential unless disclosure is required by law or is consented to by the patient.
Right to Choose
Patients have the right to seek a second opinion and choose their preferred doctor or hospital for treatment.
Right to Emergency Care
- In life-threatening situations, hospitals must provide emergency care regardless of the patient’s financial ability to pay immediately.
Right to a Safe Environment
Patients are entitled to treatment in a clean, safe, and infection-free environment.
Right to Refuse Treatment
Patients can refuse treatment and request alternative options unless refusal poses a public health risk or is against legal mandates.
Right to Access Medical Records
Patients have the right to view and obtain a copy of their medical records within a reasonable timeframe.
Right to Redressal
If a patient feels aggrieved, they have the right to lodge a complaint and seek redressal through an established grievance mechanism.
Right to Non-Discrimination
Patients must not be discriminated against based on socioeconomic status, gender, or any other personal characteristics.
Right to Continuity of Care
Hospitals must ensure continuity of care during treatment and in the event of transfer to another facility or healthcare provider.
Right to Proper Explanation of Bills
Patients are entitled to a detailed explanation of their hospital bills, including costs of all services and treatments provided.
Right to Participate in Research
Patients have the right to refuse or accept participation in medical research or clinical trials without affecting their care quality.
Right to Palliative Care
Patients suffering from terminal or chronic illnesses have the right to receive palliative and supportive care to improve quality of life.
These rights align with the Indian government’s guidelines, ensuring that patients are empowered and protected during their medical journey.